ServiceQ builds cultures where service transforms rather than transacts.
It lives in decisions, relationships, everyday moments
Service Strategy & Design
Designing service your reputation depends on.
Service Capability & Culture
Building habits that shape human experience.
5D Service Leadership™
Embedding service into leadership identity.
Keynotes
Expert addresses on service transformation
A transformational learning experience for leaders ready to model, guide, and live extraordinary service.
Leading Service Habits creates more than alignment, it creates shared belief.
Participants adopt one common language of service. One simple, human framework. One way of thinking about how their role impacts everyone else. Silos soften. Awareness sharpens. Accountability becomes personal.
Grounded in emotional and social intelligence, this program reframes service from task to responsibility, from something “extra” to something essential. It equips leaders to model service visibly and consistently, especially under pressure.
Participants leave with practical tools, reflection frameworks, and a roadmap for continuing the journey long after the workshop ends.
Because service is not sustained by training alone. It is sustained by leaders who live it.
“Thank you for this truly unique program. It has made such a difference and I am committed to keeping the focus on embedding the behaviours within our team.”
Samantha McMeekin
Manager People Logistics
Who we serve
FAQs
Browse some of our Frequently Asked Questions
- What’s involved in bringing this training to my team?
A lot of the clients we work with, work 24-hour operations across multiple locations and time zones. We are used to doing training that suits your business rhythm.
- How will this be different to other customer service training?
Our learning principles are centred round the importance of activating, learning and applying the learning. Activating involves doing pre-work reading and watching material on our ServiceQ Academy. Learning is attending and participating in live masterclasses either online or in person. The learning we deliver is not passive, and we have a strong call-to-action for all our clients to apply the learning after the sessions.
Our programs are based on a tried and tested 6-step methodology and training represents only 1 of these steps. Contact us for more information about the methodology.
- What will the tangible outcomes be?
When we do an initial diagnostic with your company, we determine the metrics and measures that are important to your business and we are guided by your context and what matters to you and your Executive Team or Board.
- How long will the customer service training program take?
We are changing behaviours, and this is not a quick fix. We have learning pathways that vary in length from 3 months to 3 years.
- How are ServiceQ training programs delivered?
Our programs can be delivered live online, face-to-face or via the ServiceQ Academy. We believe the best outcomes occur when there is a combination of delivery methods.
- What qualifications do your facilitators have?
Our facilitators have a variety of backgrounds in Positive Psychology, Mindfulness, Human Behaviour Research, Intuitive Communication and Neuro-Linguistic Programming. They have facilitation experience with a variety of clients both online and in a room. Each facilitator holds a captivating presence and the ability to create rapport within a group immediately.
Find out more about our team and what makes them so good at what they do.
- Will we get reports on attendance?
We provide attendance records and work with our clients to integrate with their learning and reporting systems.
- What materials will you provide our teams with?
We provide our clients with:
- An online video library
- Online activities
- Books
- Workbooks
- Recordings of live sessions
- Ongoing bespoke coaching materials, games etc.